True North Logistics is currently searching for IT Specialist Mid-Level Field Service Technicians. These positions are focused with providing general IT technical services in the effort to support a high profile government client. Some of the possible duties and responsibilities for this position include:
Providing desk side support to computer HW, SW, and other electronic or mechanical devices including clients, servers, and legacy systems, providing resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution, investigating, resolving, documenting, and reporting the causes and corrective actions in the Incident Management System for all incidents assigned by the Service Desk, complying with escalation procedures and Government directed prioritization to resolve assigned incidents consistent with Service Level Requirements, providing break fix support for contractor furnished and government owned printers, and maintaining and supporting deployable end user devices for use in an expeditionary or field environment.
True North Logistics is offering this position at the following locations: San Diego, Washington DC, Honolulu, Patuxent River, Cherry Point, Oklahoma City, Norfolk, Charleston (SC)
Only a high school diploma or a GED is required to be qualified for this position. The company also requires 4-6 years of information systems experience in the applicants, as well as experience in SAN/Back-Up/Recovery technologies and operations in a fast paced, Enterprise IT support environment. In addition, they require the A+ and OS Certification. A+ must be possessed prior to on-boarding; OS certification can be obtained within 90 days. A Secret (or interim) security clearance is required.
Interested applicants should send resume to firstname.lastname@example.org with job title and location in the subject line.