Author Archives: Dr. Jamie Pinchot

About Dr. Jamie Pinchot

Associate Professor of Computer and Information Systems at Robert Morris University

RMU Ranked in 2018 Top Schools for Cyber Security by CyberDegrees.org

Robert Morris University was named one of the nation’s top schools in multiple categories by CyberDegrees.org. CyberDegrees.org was launched in 2013 and has become a trusted online resource for students interested in cyber security education and careers. CyberDegrees.org is recognized as a resource by various colleges including Harvard University, University of California – Los Angeles, and Georgia Tech, and organizations like the National Cyber Security Alliance and the Internet Security Alliance.

RMU was ranked #25 in Top Schools with Online Master’s in Cyber Security Programs. RMU was also ranked as one of the Best Schools with Online Computer Forensics Programs (undergraduate).

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Top Schools with Online Master’s in Cyber Security Programs

https://www.cyberdegrees.org/listings/top-online-masters-in-cyber-security-programs/

 

 

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Best Schools with Online Computer Forensics Programs

https://www.cyberdegrees.org/listings/best-online-computer-forensics-programs/

PLS Logistics Services Internship

Provide support to end users of PLS Logistics Services’ computing resources and function as a highly effective member of the IT team.

Summary of essential job functions:

  • Contributing to process improvement, and user requirements gathering efforts
  • Attending stakeholder meetings and recording meeting minutes
  • Performing peer review of team work products
  • Shadow management team to learn about business drivers

Minimum Requirements:

  • Currently enrolled, Junior/Senior, in a post-secondary academic institution with significant coursework in Computer Science, MIS, Engineering, Business, or related field.
  • Ability to shadow Project Management and Product Owner staff in support of data gathering, reporting/analysis, and assessment projects.
  • Familiarity with Project Management Processes/Lifecycle
  • Understanding of Software Development Lifecycle within an Agile/Kanban environment
  • Prefer strong proficiency with MS Office Suite, including Excel, PowerPoint, Visio, and/or Project

Minimum Qualifications:

  • Currently enrolled, Junior/Senior, in a post-secondary academic institution with significant coursework in Computer Science, MIS, Engineering, Business, or related field.
  • Good communicator (verbal and written)
  • Collaborative team player
  • Prefer strong proficiency with MS Office Suite, including Excel, PowerPoint, Visio, and/or Project

For more information:
https://www.myinterfase.com/rmu/Job/Detail/ZDlUZ1lQdzZodE0rdCtYU3h1U05CdjlaUjZGc2lHYWY3NVB4Y21OQWdQST01

IT Technical Support Internship

Heeter Printing Company is seeking an IT Technical Support Intern.

SPECIFIC DUTIES

Assisting staff personnel with but not limited to:

  • Troubleshooting PC and Mac hardware issues
  • Conducting software updates and resolving errors
  • Troubleshooting printer errors
  • Password resets
  • Network connectivity issues
  • Maintaining the VoIP system and phone issues

Assisting IT Infrastructure team with but not limited to:

  • Active Directory user creation
  • Distribution group creation
  • Minor server troubleshooting
  • Managing email server tasks, such as mailbox creation and user management
  • Maintaining software licensing
  • Maintaining vendor service agreements
  • Operating system updates
  • Information technology documentation both creation and maintaining

REQUIRED EXPERIENCE AND SKILLS
Knowledge of basic networking
LAN, Wi-Fi, switching, routing, understanding of firewalls
Experience with Office 365 administration
Experience working with Windows server 2012 and 2012 R2
Including Active Directory, file server roles, etc.
Experience with troubleshooting and replacing PC and Mac hardware
Excellent written and verbal communication
Flexible, team player, “get it done” personality
Ability to organize and plan work independently
Ability to work in a rapidly changing environment
Ability to multitask and context switch effectively between different activities and teams

EXPERIENCE AND SKILLS THAT ARE A PLUS
Knowledge of advanced networking
Cisco certifications, knowledge of VLANs, advanced networking experience, and other networking certifications
Experience with vCenter 6 and ESXi 6.5
Knowledge and experience with Debian and Red Hat Linux Distributions

MINIMUM EDUCATION REQUIRED
High school diploma or equivalent
Technical or College degree preferred

MINIMUM YEARS EXPERIENCE REQUIRED
1-2 years

For more information:
https://www.myinterfase.com/rmu/Job/Detail/dk9DWU5OKzRLZ0tjK3VseHFsQXYwLzlaUjZGc2lHYWY3NVB4Y21OQWdQST01

 

IT Support Engineer at Maxim Crane Works

DAILY TASKS

  • Helpdesk support calls.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issues and details provided by customers.
  • Walk the user through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems via the IT Trouble ticketing system. All calls must have a ticket associated with it.
  • Follow-up and update user status and information.
  • Pass on any feedback or suggestions by users to the appropriate internal team
  • Identify and suggest possible improvements on procedures.
  • Must be on call 1 week out of the month.
  • This means that after the hours of 5pm, all helpdesk calls will get forwarded to the employees’ cell phone.
  • Helpdesk working hours are between 8am-5pm.
  • Provide all levels of IT support.
  • Equipment requests (laptop, desktop, monitor, etc…).
  • Configure new, repairs, replacement computers for users upon request.
  • Equipment requests forms must be submitted for any new equipment.
  • Change management forms for any new, termination, or change of employees requests.
  • Asset management for all IT equipment which includes, creating, transferring, and retiring any assets related to the IT Dept. (Monitors, printers, CPU’s, Network Equipment, etc…).
  • Provide support to on premise users. Setup of IT equipment and assist with moves.
  • Virus Removal and prevention.

PROJECTS & OTHER ASSIGNMENTS
• Employee must also be willing to be involved with upgrading systems/networking equipment.
• Project management skills.
• Documentation of procedures.

Qualifications/Requirements:
• High School diploma.
• IT Degree (associates/bachelors) or if no college degree, at least 2 years of relevant technical experience
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Must be able to lift at least 40lbs or more.

Apply here:
https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1113341

Graduate Assistant position available for RMU Radio

The Academic Media Center has an opportunity for a graduate student to serve as the Operations Manager for RMU Radio, a student run web based radio station, beginning Fall 2018.

Responsibilities:  Scheduling of programs, promotion of programs, special events, operation training and coordinating radio remotes. Working with the Director of the Academic Media Center, the AMC staff, the Graduate Assistant will be responsible for the organization of the radio facility, radio programming, viewer analytics, social media postings and the training and operation associated equipment (both studio and remote) and serve as President of the Radio Club.

Qualifications: We are looking for someone who can lead undergraduates and serve as a liaison between the radio station and the entire RMU Community. Organizational leadership with management and computer skills are required.

Compensation is a $500/mo stipend and 100% Tuition.
Apply Here:  RMU Talent Track, Job # 493264

Highmark Health Enterprise/Mainframe Openings

Highmark Health has openings in enterprise/mainframe areas for new graduates.  You may qualify if you will be graduating in May and have experience with any mainframe courses such as:
INFS2130 / INFS6130  COBOL
INFS3130 / INFS6320  Advanced COBOL
INFS3212 / INFS6212   Enterprise Operating Systems (zOS)
INFS4242 / INFS6242  Enterprise DBMS (DB2)
INFS3131 / INFS6231  Enterprise TPS (CICS)
Interested students should contact Ashley Wodarek, University Relations Program Manager, ashley.wodarek@highmarkhealth.org