Author Archives: Dr. Jamie Pinchot

About Dr. Jamie Pinchot

Associate Professor of Computer and Information Systems at Robert Morris University

Pittsburgh Steelers seeking Junior Network Engineer

steelers
This position is for a Junior Network Engineer for the Pittsburgh Steelers and is located in Pittsburgh, PA.  The Junior Network Engineer will be responsible for maintaining existing networks and working with the Network and Security Operations Manager on best practices and documentation.  This position will be required to perform onsite help desk and desktop support for growing user base.

DUTIES AND RESPONSIBILITIES:
  •         Provide level 1 support for Heinz Field existing LAN/Wireless LAN
  •         Support and troubleshoot desktop and laptop computers, cell phones and mobile devices
  •         Respond to and resolve network connectivity issues
  •         Maintain and configure VOIP phone system at Heinz Field
  •         Provide and troubleshoot connectivity for 3rd parties visiting Heinz Field
  •         Perform basic configuration changes on existing switches, routers and firewalls
  •         Provide onsite support for all events located at Heinz Field
  •         Responsible for providing and maintaining network and security documentation
  •         Perform external/internal vulnerability scanning, resolution and documentation
  •         Configure and distribute new desktop and laptop computers
KNOWLEDGE AND REQUIRED SKILLS:
  • Knowledge of LAN/WAN hardware and software technologies
  • Knowledge of network security implementation, managed security services and best practices
  • Hands on experience in networking (TCP/IP, DHCP, DNS), routing, switching and security
  • Hands on experience with firewalls, VPN implementation, network segregation and network troubleshooting
  • Hands on experience with enterprise wireless infrastructure
  • Hands on experience with desktop support
  • Advanced knowledge of all Microsoft and Adobe products
  • Advanced knowledge of Anti-Malware and Anti-Virus products
  • Ability to solve problems independently
  • Ability to clearly and effectively communicate with staff and 3rd parties
  • Superior network and security documentation skills
Education and Experience:
  •         1-3 years’ experience
  •         Bachelor’s Degree in Information Technology, Computer Science or equivalent
  •         Alcatel Lucent, Fortinet, Aruba, Cisco, Microsoft certifications a plus

Click here to apply.

Highmark Health Systems Presentation, Wednesday, October 3rd

Highmark Health Systems will be giving a presentation on October 3, 2018.  The company is seeking to fill internship positions and entry-level full-time positions and are interested in speaking with all undergraduate and graduate computing majors.

Highmark Health Systems Presentation
4:30-5:30pm on Wednesday, October 3, 2018 in the Wheatley Center Atrium

Pizza and soda will be provided.
Undergraduate students can register for SET credit at this event.

 

Data Analytics Course Names Updated

INFS4260 and INFS6730 (formerly Data Warehousing) have been renamed Data Integration for Analytics. The course names and course content of both courses have been updated to reflect the latest concepts and technologies in the field​s​ of Data Analytics​ and Data Science​.

Both INFS4260 and INFS6730 may be taken as part of the Data Analytics degree programs (BS in Data Analytics or MS in Data Analytics, respectively), or as Electives.

RMU Ranked in 2018 Top Schools for Cyber Security by CyberDegrees.org

Robert Morris University was named one of the nation’s top schools in multiple categories by CyberDegrees.org. CyberDegrees.org was launched in 2013 and has become a trusted online resource for students interested in cyber security education and careers. CyberDegrees.org is recognized as a resource by various colleges including Harvard University, University of California – Los Angeles, and Georgia Tech, and organizations like the National Cyber Security Alliance and the Internet Security Alliance.

RMU was ranked #25 in Top Schools with Online Master’s in Cyber Security Programs. RMU was also ranked as one of the Best Schools with Online Computer Forensics Programs (undergraduate).

top-schools-masters-badge-245x300
Top Schools with Online Master’s in Cyber Security Programs

https://www.cyberdegrees.org/listings/top-online-masters-in-cyber-security-programs/

 

 

best-schools-badge-245x300
Best Schools with Online Computer Forensics Programs

https://www.cyberdegrees.org/listings/best-online-computer-forensics-programs/

PLS Logistics Services Internship

Provide support to end users of PLS Logistics Services’ computing resources and function as a highly effective member of the IT team.

Summary of essential job functions:

  • Contributing to process improvement, and user requirements gathering efforts
  • Attending stakeholder meetings and recording meeting minutes
  • Performing peer review of team work products
  • Shadow management team to learn about business drivers

Minimum Requirements:

  • Currently enrolled, Junior/Senior, in a post-secondary academic institution with significant coursework in Computer Science, MIS, Engineering, Business, or related field.
  • Ability to shadow Project Management and Product Owner staff in support of data gathering, reporting/analysis, and assessment projects.
  • Familiarity with Project Management Processes/Lifecycle
  • Understanding of Software Development Lifecycle within an Agile/Kanban environment
  • Prefer strong proficiency with MS Office Suite, including Excel, PowerPoint, Visio, and/or Project

Minimum Qualifications:

  • Currently enrolled, Junior/Senior, in a post-secondary academic institution with significant coursework in Computer Science, MIS, Engineering, Business, or related field.
  • Good communicator (verbal and written)
  • Collaborative team player
  • Prefer strong proficiency with MS Office Suite, including Excel, PowerPoint, Visio, and/or Project

For more information:
https://www.myinterfase.com/rmu/Job/Detail/ZDlUZ1lQdzZodE0rdCtYU3h1U05CdjlaUjZGc2lHYWY3NVB4Y21OQWdQST01

IT Technical Support Internship

Heeter Printing Company is seeking an IT Technical Support Intern.

SPECIFIC DUTIES

Assisting staff personnel with but not limited to:

  • Troubleshooting PC and Mac hardware issues
  • Conducting software updates and resolving errors
  • Troubleshooting printer errors
  • Password resets
  • Network connectivity issues
  • Maintaining the VoIP system and phone issues

Assisting IT Infrastructure team with but not limited to:

  • Active Directory user creation
  • Distribution group creation
  • Minor server troubleshooting
  • Managing email server tasks, such as mailbox creation and user management
  • Maintaining software licensing
  • Maintaining vendor service agreements
  • Operating system updates
  • Information technology documentation both creation and maintaining

REQUIRED EXPERIENCE AND SKILLS
Knowledge of basic networking
LAN, Wi-Fi, switching, routing, understanding of firewalls
Experience with Office 365 administration
Experience working with Windows server 2012 and 2012 R2
Including Active Directory, file server roles, etc.
Experience with troubleshooting and replacing PC and Mac hardware
Excellent written and verbal communication
Flexible, team player, “get it done” personality
Ability to organize and plan work independently
Ability to work in a rapidly changing environment
Ability to multitask and context switch effectively between different activities and teams

EXPERIENCE AND SKILLS THAT ARE A PLUS
Knowledge of advanced networking
Cisco certifications, knowledge of VLANs, advanced networking experience, and other networking certifications
Experience with vCenter 6 and ESXi 6.5
Knowledge and experience with Debian and Red Hat Linux Distributions

MINIMUM EDUCATION REQUIRED
High school diploma or equivalent
Technical or College degree preferred

MINIMUM YEARS EXPERIENCE REQUIRED
1-2 years

For more information:
https://www.myinterfase.com/rmu/Job/Detail/dk9DWU5OKzRLZ0tjK3VseHFsQXYwLzlaUjZGc2lHYWY3NVB4Y21OQWdQST01

 

IT Support Engineer at Maxim Crane Works

DAILY TASKS

  • Helpdesk support calls.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issues and details provided by customers.
  • Walk the user through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems via the IT Trouble ticketing system. All calls must have a ticket associated with it.
  • Follow-up and update user status and information.
  • Pass on any feedback or suggestions by users to the appropriate internal team
  • Identify and suggest possible improvements on procedures.
  • Must be on call 1 week out of the month.
  • This means that after the hours of 5pm, all helpdesk calls will get forwarded to the employees’ cell phone.
  • Helpdesk working hours are between 8am-5pm.
  • Provide all levels of IT support.
  • Equipment requests (laptop, desktop, monitor, etc…).
  • Configure new, repairs, replacement computers for users upon request.
  • Equipment requests forms must be submitted for any new equipment.
  • Change management forms for any new, termination, or change of employees requests.
  • Asset management for all IT equipment which includes, creating, transferring, and retiring any assets related to the IT Dept. (Monitors, printers, CPU’s, Network Equipment, etc…).
  • Provide support to on premise users. Setup of IT equipment and assist with moves.
  • Virus Removal and prevention.

PROJECTS & OTHER ASSIGNMENTS
• Employee must also be willing to be involved with upgrading systems/networking equipment.
• Project management skills.
• Documentation of procedures.

Qualifications/Requirements:
• High School diploma.
• IT Degree (associates/bachelors) or if no college degree, at least 2 years of relevant technical experience
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Must be able to lift at least 40lbs or more.

Apply here:
https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1113341