Red Valve Co., Inc. is seeking an IT intern beginning in the Fall 2015 semester.  The IT intern will be responsible for performing a variety of maintenance, installation and training tasks to help meet end user requirements.

BASIC RESPONSIBILITIES:

Respond to assigned help desk tickets and provide solutions for reported end user problems.
Walk customers through problem solving process.
Follow up with customers, provide feedback and see problems through to resolution.
Properly escalate unresolved queries to the next level of support.
Document the details related to a problem and resolution appropriately.
Responsible for configuration and deployment of new equipment.
Work with the IT group on help desk requests and IT project management.
Assist with standardizing help desk requests.
Assist with individual and group updates of Red Valve Company’s active directory infrastructure.
Assist with inventory updates for Red Valve Company’s environments and infrastructure.
LAN/WAN infrastructure design and implementation.
Detailed orientated with the ability to multi-task.
Participate on team projects, complete tasks and ensure they are completed in a timely manner and to specifications.
Preserve and grow your knowledge of help desk procedures, products and services.
Assist with general administrative duties and projects as needed.

Qualifications:

Pursuing a Bachelor’s degree in Information Technology or related field.
Must have successfully completed first 3 years of program.
Proficient use of Microsoft Office Suite.
Excellent written and verbal communication skills.
Excellent analytical skills.
Ability to excel in a team environment.

Interested students should apply through Colonial Trak.