IT Support Engineer at Maxim Crane Works

DAILY TASKS

  • Helpdesk support calls.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issues and details provided by customers.
  • Walk the user through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems via the IT Trouble ticketing system. All calls must have a ticket associated with it.
  • Follow-up and update user status and information.
  • Pass on any feedback or suggestions by users to the appropriate internal team
  • Identify and suggest possible improvements on procedures.
  • Must be on call 1 week out of the month.
  • This means that after the hours of 5pm, all helpdesk calls will get forwarded to the employees’ cell phone.
  • Helpdesk working hours are between 8am-5pm.
  • Provide all levels of IT support.
  • Equipment requests (laptop, desktop, monitor, etc…).
  • Configure new, repairs, replacement computers for users upon request.
  • Equipment requests forms must be submitted for any new equipment.
  • Change management forms for any new, termination, or change of employees requests.
  • Asset management for all IT equipment which includes, creating, transferring, and retiring any assets related to the IT Dept. (Monitors, printers, CPU’s, Network Equipment, etc…).
  • Provide support to on premise users. Setup of IT equipment and assist with moves.
  • Virus Removal and prevention.

PROJECTS & OTHER ASSIGNMENTS
• Employee must also be willing to be involved with upgrading systems/networking equipment.
• Project management skills.
• Documentation of procedures.

Qualifications/Requirements:
• High School diploma.
• IT Degree (associates/bachelors) or if no college degree, at least 2 years of relevant technical experience
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Must be able to lift at least 40lbs or more.

Apply here:
https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1113341

Leave a Comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s