Summer Internship at American Eagle Outfitters

American Eagle is looking for summer interns to work on a three month project, from May to August. The internship will take place at 540 Keystone Dr. Warrendale, PA. The intern must be available 7AM-6PM, Monday through Friday. They must also have their own transportation.

For this project, American Eagle will be starting an iPad deployment in all of their stores. They are going to be upgrading all the iPads at the Warrendale location and shipping them out to the stores. These devices are used to check out customers, look up inventory, and process orders. They are a critical part of the store’s profitability.

Job Description:

During this project, our techs will be responsible for re-imaging and upgrading each iPad and packaging and shipping them to the stores. After they arrive at the stores, our technical professionals will be responsible for working with the store managers to make sure the product is effectively working.

In the morning, techs will be responsible for calling into the stores and answering calls from the stores. All work will be done remotely; they will never be on site. When taking calls from the stores/calling in, they will be speaking to the store manager to walk them through how to deploy the new device. This will require them to go into the iPad’s settings and set up the system to effectively work in the store. They will be given a script and they will be responsible for deploying multiple products in one store. This takes time and patience. They must be able to break down technical steps in a through manner to non-technical people.

In the afternoon, they will be responsible for the clean-up in all stores. To clean up, they will be using a mobile device management technology called AirWatch. They are going to set up the tracking of these devices through AirWatch. They are not responsible for shipping out iPads to stores or from stores; vendor will be doing this.

Skills:

1.) 6 months+ of experience with MDM (Mobile Device Management) — must have understanding of tool and what it does; American Eagle is using AirWatch but can have any type of MDM.
2.) Must have strong understanding of MAC, Apple products.
3.) Strong customer service and multitasking skills.
4. ) Cisco, router, switch, command line experience is a plus.

For more information about this opportunity, contact Cassidy Rizzo at casrizzo@TEKsystems.com.

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